Our Work
We’re privileged to partner with some of the best
We are proud of the impact we continue to have on developing individuals, teams and organisations towards higher performance and long-lasting change. Here’s a small showcase of the value we provide and the work that gets us excited. Each of these projects brought out the best in the people we worked with to drive the results they wanted. We’d love to work with you too – if you feel inspired by what you see, get in touch and say hi
the most experienced PRINT® coaches in Australia
100% word of mouth referrals
(our clients love what we do)
$21B worth of capital projects brought back on track
across 5 continents
27 years of operation
over 3,000 happy clients
We bring to you
An iconic WA institution with over 4,000 employees was needing to integrate parts of its business without disrupting a very busy workforce. With few resources on hand to enable this to happen, PCA was engaged to manage the project using Agile. In a short amount of time (a 3-month period) the project was defined, and objectives were clarified and enacted. Using Agile sprints work scopes were simplified and implemented with high employee engagement and satisfaction.
With Certified Scrum Masters on our team, we often apply Agile to the development of individuals, teams, and organisational culture because we believe in rapid, value-focused transformation and development.
Our Approach
- Psychological Safety: We created a safe space to have the right conversations, to clear the air and move forward with strength. We are experts at reading the room and took the team where they needed to go with courage and safety.
- Blended Expertise: We drew from our experience and knowledge of what teams need to succeed (which allowed us to quickly see what was missing). Our blend of facilitation, coaching and consultation meant we could support the team to fill the gaps.
- Strength-based: Our empowered approach to development brought to life what the team was doing well. We used their existing strengths and didn’t add anything new unless it was useful (we only introduced one very simple new model). This meant that the work and transformation happened in the room, so no one left with a huge to-do list.
We have delivered a number of coach training programs over the years and continue to receive exceptional reviews. We are passionate about developing others and growing the coaching community.In 2020 and 2021, PCA delivered a skill building program to an organisation in the health services sector to enable stretched health care service professionals to become more empowered in their service delivery using a coaching approach. The program developed capability in over 60 people, including the Leadership Team, to build partnerships with clients, manage their workloads and drive outcomes while looking after themselves, so that they can continue to look after others.
As subject matter experts in coaching, our training team are also highly experienced in learning design and delivery.We customised the program so that it was relevant and practical, allowing participants to build a toolkit they could apply directly to their work situation. The tailored content was delivered in an engaging and interactive format, where participants felt supported and encouraged.These busy health care leaders and coordinators were able to apply coaching skills to reduce their workload while increasing customer care.
PCA is engaged as change facilitators and transition managers for the establishment of new Australian headquarters of a global organisation. With a 3-year involvement, we are working with thousands of members of their workforce to deliver change management and transition support for a seamless transition to the new building. Integral to this is the leveraging of the opportunity that the new HQ brings with it to enable new ways of working in the modern world, increasing inclusivity, collaboration, and efficiencies.We are providing a number of services including:
- Team coaching events for stakeholders to align for the transition process, which is crucial to the success of the project.
- Management of communications and engagement with the broader business
- Management of change readiness both in behaviour change and logistical change readiness required for the move
- Preparation of change management strategy and materials to be used by leaders, as well as onboarding and training resources
- Development and delivery of learning sessions to support business in new ways of working including how to use tech and virtual collaboration.
- Management of a pilot floor (a prototype of the new working environment) that was constructed to trial and collect data to inform the design both in architecture (layout, furniture, meeting rooms technology), and areas requiring behavioural change).
- Management of transition process including work streams of workplace technology handover, building and infrastructure operations.
- Overseeing of overall transition management including the physical relocation.
With a focus on what will have an impact and what’s important in driving new behaviours, as well as developing simple and engaging tools, we have created alignment and reduced the time for onboarding, while growing capability, particularly in digital tools.The new HQ is reinventing and reshaping the future of work, ensuring teams are still connected and teaming productively in the digital age.
- Coaching for 30 key leaders, including safety leadership coaching for package leads to provide them with the confidence to lead safety effectively/to be highly effective safety leaders
- Annual alignment workshops for the leadership team to identify key focus areas, including tactical project delivery and behavioural and teaming priorities
- Roles & Responsibilities workshops which were significant for some of the key relationships where inter-functional teaming was critical for project success, particularly at crucial handover points
- Lessons Learned series of 10 workshops across the different areas of the project, with each workshop hosted virtually to include participants from across the globe. The design of these workshops has been very innovative and showcased globally to demonstrate different ways of running sessions using digital tools.
Key success factors:
- Strategic design of virtual sessions to ensure the highest impact and engagement. As a key component of the project was for it to be fun, the ability of PCA to bring lightness to workshops so that it was enjoyable experience event when the subject matter might not be traditionally fun topics. Fun, efficient and outcome-based workshops: Appreciated the efficiency and careful planning of workshops. These were designed so that they minimised the time in room by optimising pre-work and time between sessions. A small core team would take a subject matter then bring everyone together for alignment and problem-solving. No workshop was longer than it needed to be due to real partnership with the sponsor and detailed planning. People would go into next workshop with confidence that it would be worth their time.
- Capability development: Identifying key people in the team to transfer skills to, growing their confidence and capability to facilitate in partnership with PCA. Coached the HR Business Partner so they could co-deliver some of the sessions
- It was critical for the client that they had access to a subject matter expert in virtual and digital tools. For a project which has globally placed team members they needed a facilitator who was strong in virtual facilitation, who could also train project team members in how to facilitate virtually and use digital tools.
Over the years, PCA has delivered multiple executive and leadership coaching and development programs with companies in resources sector.
Engaged by a global organisation in late 2020, we designed a bespoke and structured program within the business’ leadership and cultural capability framework. Over 6-12 months, we supported hundreds of leaders, both in-field and in head office, to increase their leadership capability and competence to drive towards organisational objectives within new ways of working, business models and frameworks.
The diversity and experience of PCA’s coaching team allowed us to match our coaches to the client’s objectives. We carefully selected the right coaches for the culture and desired outcomes, so that we could support leaders to adapt to change and perform effectively in new operational models.
Underpinned by a strong partnership with the HR team, alignment to corporate values and expectations, and excellent project management, the program was highly successful. Measured results surpassed expectations and included improved performance against leadership capability requirements, increased fluency in behavioural expectations, improved safety behaviours and increased engagement and satisfaction.
Leaders reported surprising personal transformational results aside from meeting corporate objectives, with one stating that this was the “best leadership program [they] have participated in over 20 years”
Thank you very much for such engaging style and deep dive program. Literally everyone came to me afterwards with compliments to you and your facilitation.
Head of Business Planning, NGO
Very valuable process, that was adaptable to the current leadership challenges. Since I had the same coach during the entire period, she gained valuable insight to the [business unit] and my team. She was able to build upon previous observations and understanding of my leadership team and our project.
To a person, the response has been overwhelmingly positive. One of our participants even said it was “life changing” in the sense that it has given him a new view on his approach to delivering value to clients. It’s been exciting to see the level of enthusiasm coming from our team.
Vice President International Oil and Gas Consultancy
It makes us happy when you are happy
Our clients love the experience of working with us, and we’re sure you will to.